When

KINDUZ started its operations on October 9th 2008.

Where

KINDUZ started its operations first at Hyderabad, India. KINDUZ's Clients and KINDUZ prefer to work closely with each other; you will therefore find most of our consultants working at Client locations.

Who

KINDUZ was envisaged by Mr. Pavan Kota, and is now nurtured by the entire KINDUZ team.

Why

The primary driver of forming KINDUZ is to address issues with the way the current consulting space is being served. They include:

How?

• Business Focussed
  
  
• How does KINDUZ do it?
  
  At KINDUZ we ensure that in every engagement, we deliver a positive and quantifiable impact to either the top-line, bottom-line, and/or the Business Risk. And to guide our clients, we've developed the 'KINDUZ Business Excellence Framework' that is publicly available for download and study.
  
  
• What you will hear our competitors say; Click here to know:
  
  
  - "We are experts in the XYZ domain, we know your industry the best."
  - "We have done 156 engagements in XYZ Functional Space (e.g. testing, development, finance). We have ample expertise."
  
  We recommend you ask them the following questions (samples):
  - "What is your understanding of our problem?"
  - "How does it relate to our business?"
  - "What are the trends you see in our Industry?"
  - "How can you reduce our Business Risk"
  - "How can you share our Business Risk"
  
  
• What does KINDUZ stay away from? Click here to know:
  
  
  KIDUZ stays away from engagements that:
  - are not business focussed
  - are just focussed on providing certification(s), without truly focussing on internal improvement(s)
  
  
• Holistic Expertise in Human Development Management
  
  
• How does KINDUZ do it?
  
  Every business process (e.g. sales, marketing, production, customer support) has to be directly or indirectly run by an organization's associates. If we don't manage the human aspect, no technology can work, no process can be optimally used, and no company can succeed. At KINDUZ we focus on this human aspect in each of our engagements by focussing on areas like:
  - Change Management
  - Culture Management for Sustained Results
  - Leadership and Management Skills
  - and other aspects of Human Development Management
  
  
• What you will hear our competitors say; Click here to know:
  
  
  - "We have excellent trainers and we have trained 256 batches."
  - "We will work closely with your teams to get the work done"
  - "We will set up a SQA function to audit the implementation of processes"
  
  We recommend you ask them the following questions (samples):
  - "What is your strategy to provide continuous learning?"
  - "How do you build a culture of excellence within the organization?"
  - "What is the optimum level of training required and how do you come to that conclusion?"
  - "How do you manage perceptions?"
  
  
• Unbiased View of Problems and especially Solutions
  
  
• How does KINDUZ do it?
  
  KINDUZ is not in the business of doing 'production' work. For example, we will provide consulting services to a financial bank on how to setup a Testing Department and help them define processes, procure technology, define career management processes, etc., but we will not provide actual 'Testing' services to them.
  
  Another example: We will help an electrical organization reduce the cycle time of production of high-voltage transformers, but we will not provide services to actually produce high-voltage transformers.
  
  A lot of 'production' companies start consulting services and provide solutions that promote their own services. There is an inherent bias in their thought process which is tough to stay away from (given the internal targets each individual has).
  
  A decision to keep away from 'production' work helps us be unbiased towards our clients.
  
  NOTE: This in now way means that will not help our clients execute and deliver. We take charge of execution with the relevant 'production' personnel (again without any bias).
  
  
• What you will hear our competitors say; Click here to know:
  
  
  - "We use industry best practices to provide consulting services to you."
  - "Our assessment of your situation will remain unbiased."
  
  We recommend you ask them the following questions (samples):
  - "How will your consulting work remain unbiased, to recommend what's best for our company?"
  - "What industry frameworks and research will you base your recommendations on?"
  - "Please educate us on some of the industry best practices in the XYZ area? (Make sure you do some research before hand to validate the answers)."
  - "Please provide us some examples of how you will tailor these approaches to meet our specific needs."
  
  
• Holistic Expertise in 'getting the work done'
  
  
• How does KINDUZ do it?
  
  KINDUZ does not just submit a recommendations report and leave it's clients to implement them (like some consulting companies do). We stay with the clients and manage the implementation as well.
  
  KINDUZ associates not only focus on getting the work done but also on generally neglected softer aspects of execution including:
  - Perception Management
  - Relationship Management
  - Role specific Enhanced Reporting using Metrics
  - Proactive Risk Reporting, etc.
  
  
• What you will hear our competitors say; Click here to know:
  
  
  - "We have implemented these kind of projects in multiple places. Please let us know if you want to speak to some of our references?"
  - "We have a lot of experts in our team who can do this for you."
  
  We recommend you ask them the following questions (samples):
  - "What is the governance framework you use during execution?"
  - "How do you ensure success is replicated in each engagement?"
  - "Who are the experts you will place on the ground and for how long?"
  
  
  
• Top-Down focus on balancing between Stakeholder Needs (Long-term Focus)
  
  
• How does KINDUZ do it?
  
  KINDUZ believes in paying its associates well to attract and retain the best talent in the industry.
  
  KINDUZ believes in continuously investing in Research and Development, that in turn help our clients obtain even better services in the future.
  
  KINDUZ believes that its Client's should get a competitive pricing for the engagements we work on.
  
  KINDUZ believes in giving back to the society.
  
  KINDUZ believes in making an optimum profit to help us in our expansion plans and at the time of need.
  
  At KINDUZ we have taken a concious decision to make lesser profits than most of our competitors, and at the same time keep our standards high by doing all the above.
  
  
• What you will hear our competitors say; Click here to know:
  
  
  - "Our rates are competitive in the Industry."
  
  We recommend you ask them the following questions (samples):
  - "What perceptage of money you earn, do you invest in Research and Development? How do you fare vis-a-vis your competitors?"
  - "Provide us examples on how we will benefit from this R&D now and into the future?"
  
  
• Enhanced Transparency
  
  
• How does KINDUZ do it?
  
  We have seen numerous cases where consulting companies do not provide enough visbility because:
  - They want to hide their gaps hoping to catch up soon, after which they think they can open up.
  - associates on the ground do not know the best practices (even though the Senior Partner who came during the sales presentation showed some excellent reports, with metrics represented in beautiful graphs)
  
  At KINDUZ we publish our governance framework (not only in a beautiful presentation), but also showcase the templates we will use on the ground and commit to them. The service level agreements we sign up to, include a penalty in case we do not adhere to these reporting standards.
  
  We recommend and finalize any additional reporting standards based on the type of the engagement.
  
  
• What you will hear our competitors say; Click here to know:
  
  
  - "We have an excellent governance framework and here it is.."
  - "Here are some of our sample reports we deliver on a weekly basis to you.."
  
  We recommend you ask them the following questions (samples):
  - "How do you tailor reports for different levels of management?"
  - "What happens if you do not deliver reports on a certain week?"
  - "How do we know that the visibility you are providing is the best you can provide and is the best suited for us?"